Transcom is Hiring Work from Home in Many States

Transcom is hiring work from home right now. Transcom is an excellent customer service company!

Transcom is an innovative global leader specializing in providing outstanding customer experiences. Transcom is one of the most reliable work from home companies. They treat their work from home companies very well!

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Transcom Work from Home Jobs

We’ve got an exciting career opportunity for you if you can:

Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

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What’s In It For You?

Position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people

Requirements

At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time workweek of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including the ability to accurately type at least 30 wpm
Excellent English is written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged sitting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
*Must live and work in one of the following states:
AL, AR, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MO, MS, NE, NM
NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI

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Home Office Requirements

Secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
Reliable DSL or Cable Internet
- A connection must be hardwired into a modem/router via ethernet
- (Dial-up, Wireless or Satellite internet service cannot be used)
- Minimum download speed 5 Mbps
- Minimum upload speed 1 Mbps
- Ping less than 100 ms
Ability to provide a wired USB headset
A windows desktop or laptop that meets below minimum requirements:
- Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
- Compatible processor (2 cores of higher)
  - Incompatible Intel processors (Celeron & Pentium D)
  - Incompatible AMD processors (Athlon X2 & Sempron)
  - Mobile Processors (denoted as M) are incompatible
- Minimum Memory – 4GB RAM
- Storage – Hard drive must have at least 10GB of free space
- Ports – Minimum 1 USB 2.0 port
Webcam (required)

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