VIPDesk is Hiring Work from Home: $20/hr

Make between $16 and $20/hr and work at home in most states. VipDesk is hiring work from home right now. According to Glassdoor, you can make between $16 and $20/hr.

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Qualities of Brand Ambassadors:

Dynamic Communicators –With the voice of our clients, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they listen and simplify the complex, breaking down to make understandable to those less tech-savvy.

Knowledgeable –Brand Ambassadors are constantly working on improving skills. When new products are released, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, they are problem solvers who welcome and lean into challenges.

Human – Brand Ambassadors know how a message is conveyed is equally important as what is said. By putting themselves in another’s shoes, they focus on the customer’s experience and connect, human-to-human.

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

Handle customer inquiries via all channels (phone, email, chat, SMS), providing appropriate solutions in a timely manner that is representative of the brand’s culture and customer base
Utilize critical thinking skills to analyze information, provide accurate remote troubleshooting of products and related support; diagnose and resolve issues following best practices, guidelines, and policies
Escalate critical issues following appropriate policies and procedures
Retain and convey deep knowledge and benefits of products and troubleshooting techniques to continually provide effective support
Accurately document customer interaction details with limited errors
Embrace the commitment to customer service and nourish brand loyalty
Attend meetings and trainings as required to obtain new and pertinent information about clients and their products and services
Meet or exceed program metrics including quality and customer satisfaction
Other duties as assigned

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Qualifications:

HS degree or equivalent required; Associate degree or some college preferred
1+ years customer service experience, experience in a virtual contact center a plus
6 months+ relevant experience in post-sales technical support
Knowledge of basic troubleshooting
Excellent interpersonal skills; strong oral and written communication skills
Proficiency with Microsoft Office suite of applications including Teams
Able to type at least 35 words per minute with minimal errors
Technically savvy with the ability to pick up new technology, processes, and procedures quickly
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
Basic user knowledge of audio/wireless microphone systems, headsets, audio devices, and gaming systems a plus
Ability to adapt and respond to a diverse customer base with varying skills
Ability to remain calm and professional under pressure
Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, webcam, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to work weekends and some holidays
Able to successfully pass a credit, criminal and employment reference security checks where permissible by state and local regulation
Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

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