Alorica is Hiring Work from Home in the U.S.!

Alorica is hiring work from home in the U.S.!

Alorica is a huge Fortune 500 company! Alorica specializes in customer solutions in over 100+ locations! Alorica is searching for work from home employees!

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KEY JOB RESPONSIBILITIES

Talks to customers over the phone or by email to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

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But please, allow us to entice you further! As an Alorica employee, you may receive:

Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus

Knowledge, Skills and Abilities:

Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude

Equipment Qualifications

This is a Bring-Your-Own-Device (BYOD) program. That means you’ll be using your own computer and internet. You’ll need:

A PC Compatible desktop or laptop. NO CHROMEBOOKS, MACS, APPLE PRODUCTS OR TABLETS!

Windows 10

DSL, cable, or fiber optic broadband internet service. (No Dial-up, satellite, WiFi, hotspot or 4G wireless connections. They aren’t fast enough to handle the data you’ll be accessing.)

An Ethernet cable to connect your PC directly into your modem.

At least 250 gigs of storage space on your computer. As long as you can upload the programs, you should be fine!

WORKING CONDITIONS

Work Environment

You’ll be working from the comfort and security of your own home. You will need a quiet space with no interruptions.
Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.